Thursday, February 20, 2020

Assignment 12A: Figuring Out Buyer Behavior No. 1


     Segment: The segment that I have chosen to pursue is Demographics. Specifically, the age group that I will target is the younger generations from ages 18-24.
     Person #1-
When? This person noticed that he has this need while he is riding his scooter on the road. Either going to class or just using it as transportation on the weekends. How? He has this need when he rides his scooter or rides on the back of a friend’s scooter. Where? Every weekday he rides his scooter to class and when he decides to ride it over the weekend on 34th Street, Museum Road, and Gale Lemerand Drive. The very first thing that he does when he realizes this problem is to find a solution by going onto the internet. He said that he looks for information that is from a credible source or he looks in online books. When he searches on Google, he searches are about “riding scooters” and “what not to do while riding on someone else’s scooter”. This specific individual does not talk to friends or family about his problem.
     Person #2-
When? This individual has this need Mondays and Wednesdays and every weekend that she will use her scooter. Also when she wants to ride over to her friend’s place or her sorority. How? She has class every Monday and Wednesday, so she uses her scooter then and on the weekends when she has plans she will ride over to her friend’s place. Also, the other days that she doesn’t use her scooter, she rides with her friends in their cars. Where? She has this need mostly every week when she is traveling to classes using her scooter on University Avenue. Or when she has to drive over the weekend and use drive her scooter on Museum road and 13th street. The very first thing that she does to find a solution to this problem is to either talk to her friends or family about it or looks up facts online about it. The look for reliable sources on the internet or she uses other people’s knowledge of the situation to help solve her problem. When she does search on Google, the search is about “tips for riding scooters better” or “ways to be safer while riding a scooter”.
     Person #3-
When? This person experiences this need when he goes to class during the day or when he has to go to work at night or on the weekends. How? He has this needs every day of the week, Monday-Sunday because he uses his scooter as his main mode of transportation since he doesn’t have a car. He will either has class during the week and when he doesn’t have class he has work and that includes the weekends. Where? He has this when he is riding on very busy roads going to and from work including University Avenue, 34h Street, and Archer Road. Also, when he is traveling to his classes he even experiences it on less busy roads on campus like Museum Road and Newell Drive. When he noticed that he was experiencing the problem on the scooter, he did not do anything to find a solution to that problem. However, he said that if he were to search for information regarding the problem, then he would go to family and friends that own a scooter or a motorcycle. This individual does not search on google to try to solve this problem. He does not like to use his phone that much or waste his time looking up things on the internet.
Interview Summaries & Conclusion: In these interviews, I learned that a lot of people are not aware of this problem. However, there isn’t an offered solution that currently exists. The only thing to help remedy this problem is to gain expertise from friends/family or the internet. Also, in this segment, I have seen different views about gaining information about the problems. Some people prefer talking with friends and family or other people would rather look at resources online. I would describe this segment in terms of need awareness by not enough awareness of the problem at all unless it directly affects them or their way of life. They could gain more awareness by doing research or talking to friends more about the problem affecting them regarding the knowledge and safety of riding a scooter. I would describe this segment in terms of information search by finding only the necessary information to get by or to just get through the problem they are having. The younger generation does want to look deeper into the problem because they feel as it wastes their time.




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